PRIVACY & COOKIE POLICY

Last Updated: August 01, 2026

1. Introduction

Custom Tire Cover (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://customtirecover.co/ (the “Site”) and make purchases from us.

This policy complies with:

  • UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)
  • UAE Federal Law No. 15 of 2020 on Consumer Protection
  • General Data Protection Regulation (GDPR) principles where applicable

Please read this policy carefully. By using the Site, you consent to the collection and use of your personal data as described below.

2. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Email: ask@customtirecover.co
  • Business Address: Office: The Icon Tower, DSO, Dubai | Warehouse: DIC Warehouse Complex, DIC, Dubai

3. Data Controller

Custom Tire Cover is the data controller responsible for your personal data collected through this Site.

4. What Personal Data We Collect

We may collect and process the following categories of personal data:

4.1 Information You Provide to Us

  • Identity Data: Full name, date of birth (where applicable)
  • Contact Data: Email address, billing address, shipping address, phone number
  • Payment Data: Credit/debit card details, PayPal information, or other payment method details (processed by our third-party payment processors; we do not store full payment card details)
  • Order Data: Products purchased, order history, preferences
  • Communication Data: Any correspondence you send to us via email, contact forms, or social media

4.2 Information We Collect Automatically

  • Usage Data: IP address, browser type and version, operating system, device information, pages visited, time and date of visit, time spent on pages, clickstream data
  • Cookies and Tracking Data: Please see the Cookies section below for more details.

4.3 Sensitive Data

We do not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data). Please do not provide such information to us.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

Purpose Lawful Basis (for GDPR)
To process and fulfil your orders Contract performance
To process payments and prevent fraud Contract performance / Legitimate interest
To communicate with you about your order, shipping, and returns Contract performance
To provide customer support and respond to inquiries Legitimate interest
To send you marketing communications (with your consent) Consent
To improve our Site, products, and services Legitimate interest
To monitor and analyse usage trends Legitimate interest
To comply with legal obligations Legal obligation

6. How We Share Your Personal Data

We may share your personal data with the following third parties:

6.1 Service Providers

We engage trusted third-party service providers to help us operate our business. These include:

  • Payment Processors: Stripe, Mamo Pay, Ziina & Zbooni – to process payments securely
  • Shipping & Fulfillment Partners: First Flight Couriers (ME) LLC, Aramex, DHL, FedEx, UPS to deliver your orders
  • Email Service Providers: Mailchimp, Titan & Microsoft to send order confirmations and marketing emails
  • Analytics Providers: Google Analytics and Yoast SEO to analyse Site traffic and usage
  • IT & Hosting Providers: GoDaddy to host and maintain the Site

All service providers are contractually obligated to protect your data and may only process it for the purposes we specify.

6.2 Legal Compliance

We may disclose your personal data if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owner.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Arab Emirates, including countries that may have different data protection laws than your own.

Where we transfer your data outside the UAE or the EEA (for GDPR purposes), we implement appropriate safeguards, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Other legally recognised mechanisms to ensure adequate protection

By using our Site and providing your data, you acknowledge and consent to such transfers.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Order Data: Retained for 5 years for tax, accounting, and warranty purposes
  • Marketing Data: Retained until you withdraw your consent
  • Communications: Retained for 5 years to maintain a record of our interactions

When data is no longer required, we will securely delete or anonymise it.

9. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

9.1 For UAE Residents (under PDPL)

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Deletion: Request deletion of your data, subject to legal obligations
  • Right to Object: Object to the processing of your data in certain circumstances

9.2 For EU Residents (under GDPR)

You have the following additional rights:

  • Right to Data Portability: Request transfer of your data to another controller
  • Right to Restrict Processing: Request restriction of processing in certain circumstances
  • Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent as the lawful basis

9.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at ask@customtirecover.co. We will respond to your request within [30] days as required by law.

We may need to verify your identity before processing your request.

10. Cookies

10.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help us improve your browsing experience, remember your preferences, and analyse Site traffic.

10.2 Types of Cookies We Use

Cookie Category Purpose Consent Required?
Strictly Necessary Essential for the Site to function (e.g., shopping cart, checkout, security) No (exempt)
Preference/Functional Remember your preferences and settings (e.g., language, currency) Yes
Analytics/Performance Help us understand how visitors interact with the Site (e.g., Google Analytics) Yes
Marketing/Targeting Deliver relevant advertisements and track ad performance Yes

10.3 Your Cookie Choices

When you first visit our Site, you will see a cookie consent banner that allows you to:

  • Accept All – consent to all cookies
  • Reject Non-Essential – accept only strictly necessary cookies
  • Customise – choose which categories of cookies to accept

You can change your cookie preferences at any time by clicking the cookie settings link in our footer.

You may also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the Site.

10.4 Third-Party Cookies

We use third-party services (such as Google Analytics) that may set their own cookies. We do not control these cookies. Please refer to the respective third-party privacy policies for more information.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for data transmission
  • Secure servers and firewalls
  • Access controls and restricted access to personal data
  • Regular security reviews

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

12. Children’s Privacy

Our Site and services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.

13. Do Not Track

Our Site currently does not respond to “Do Not Track” (DNT) signals from browsers. However, you can manage your cookie preferences through the cookie banner or your browser settings.

14. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Policy

We reserve the right to update or modify this Privacy & Cookie Policy at any time. Changes will be effective immediately upon posting on this page, with the “Last Updated” date revised accordingly.

We encourage you to review this page periodically for updates. Significant changes will be notified to you via email or a prominent notice on the Site.

16. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the relevant data protection authority:

  • UAE: UAE Data Protection Authority (under PDPL)
  • EU: Your local Data Protection Authority (for GDPR)

We would appreciate the opportunity to address your concerns first, so please contact us at ask@customtirecover.co before lodging a formal complaint.